We hope you are very happy with the item(s) you purchase. However if you are not, you may return the goods within thirty (30) working days, beginning with the day you purchase the artwork. You must notify us in writing by email, through our website (contact form) or by email to return your order.
Once we have received confirmation from you that you would like to return your order, we will email you a return code and address to return the purchased items. Write the return code on the outside of the package, and then return the goods to us at YOUR expense undamaged and in the original packaging (or similar). We recommend using an insured delivery service.
If you qualify and it has been thirty days or less, we will refund you for the FULL COST of the goods and notify you when receiving all previously purchased items. We will issue the refund using the same payment method that you used to purchase the goods within 30 business days of receiving the returned goods.
***Do not ship the artwork before contacting us.***
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.
DAMAGED OR FAULTY GOODS
We try to take the utmost care in packaging the goods and only use reliable, professional carriers that are insured. Nevertheless, please examine all goods on arrival before signing or displaying them.
All goods sold must be moved carefully from packaging as we accept no liability for any damage incurred to the artwork during unpackaging. We will not ship a work if the condition is not as dictated by the artist.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us through the contact form.
We only replace items if they are defective, damaged, or the owner of the artwork requests custom material(s) and/or frame(s) using the archived image file. Please fill out the contact form to upload damaged or defective artwork.